Here are some tips to leading your team with more compassion and less judgment.
Employees want to be understood. Too often leaders rush to judgment without taking time to gather all the information necessary for making a decision. If you are struggling with team performance or facing difficult layoff decisions, a good rule to follow is to seek first to understand.
Encourage team members to speak with you as part of an open door type management philosophy. Or offer them an alternative listening point. This is usually a different manager or department leader not directly related to your team such as the human resource department.
Employees appreciate appreciation. Warren Buffett is the highly successful chairman of Berkshire Hathaway. He took a cue from Charles Schwab’s people management style and never misses a chance to praise his managers in private or at public celebrations.
Employees want to be heard. Bernard Baruch , the business advisor to President Franklin Roosevelt said, “Most of the successful people I’ve known are ones who do more listening than talking.” Employees work better when they are in an environment where their ideas are heard and their opinions solicited.
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